Returns And Refunds Policy

When you buy from MUexpress.mv we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.

Our Refund Policy

If any of our products are damaged or expired, we will happily refund or exchange it according to the terms and conditions set out below.

1.  Allow us a period of 7-10 days from the date of raising an issue.

2.   Products faulty on arrival and non repairable.

3.   Products are lost in deliveries.

4.   Promotional products are not eligible for refunds. 

5.   Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.

6.   We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.

7.   Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed.  

After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty.

Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.

How to exchange or replace a product?

In case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.

Electrical returns

Return policies in Electronics & Electrical goods. 

1.  Purchased items can be returned / refunded only if the product returned with all the original packaging materials,   accessories, manuals, (with free goods, if any) supplied at the time of your order.

2.  Return / Refund does not apply to Laptops, Printers, Mobile Phones, Digital Cameras, SLRs, Action Cameras,   Personal Care, Hygienic products, Magazines and Books if the product is not in sealed condition.

3.  Digital Cards which are sent to the customers in activation codes cannot be returned or refunded.

4.  Any electronics/electrical products shall be returned/refunded, if found defective and reported within 7 days, only after authorized service center’s technical verification for the reported defect as “manufacturing defect” (the verification process can take up to 4 business days) Exchange or Refund will be done only after the technical report.

5.  Returns/refunds on supplier delivered large products such as Washing Machines, Refrigerators, Cooking Ranges, Dish Washers, Cooking Hobs & Hoods, TVs, Sports & Fitness equipment etc. cannot be accepted if the packs are opened. Please make sure with the delivery team before unpacking. 

6.  Returns/refunds on Supplier delivered products, Major Appliances, TV’s, etc. products will be exchanged or refunded based on manufacturer’s authorized service center’s technical verification report and approval.

7.   Service, delivery and installation charges are non-refundable once performed.
   

Product	Period of Return
Perishable goods (e.g. meat, vegetables, fresh food)	Within 24 hours.
Non-perishable goods (e.g. toiletries, cleaning products)	Up to 7 days

Delivery charges

If you have told us you're going to return all of your order within seven working days of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.

Getting your refund

If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we've received your returned product and approved by MUexpress. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

Your Consumer rights

Nothing in our returns policy affects your consumer rights.